Troubleshoot your machine

Floorxa is Bartell Global's AI technician. Describe the problem in plain language and it will identify your machine, walk you through safe checks from the official manuals, and bring in a human technician when one is needed.

Start troubleshooting

Choose your machine

Pick a model to start with it already identified — or just start chatting and give the serial number.

Predator 800PRO

30″ Propane Concrete Grinder · 35 hp

Predator 800E

30″ Electric Concrete Grinder · 460V 3-Phase

Predator 650PRO

25″ Propane Concrete Grinder · 19 hp

Predator 650E

25″ Electric Concrete Grinder · 1 or 3-Phase

Predator 500PRO

20″ Propane Concrete Grinder

Predator 500E

20″ Electric Concrete Grinder

Own one of these?

Claim your machine by serial number to build its service history — every diagnosis is remembered for the next time, and follows the machine if it changes hands.

My machines →

Need a person?

The assistant hands off to Bartell Global support with the full diagnostic story whenever a problem needs hands-on service — or whenever you ask.